Customer Feedback Form Submit Feedback
Phone Numbers
Customer Service 619.557.4555
Monday-Friday: 8AM-5PM
PRONTO Support Center 619.595.5636
Monday-Friday: 7AM-7PM
Sat: 10A-2P | Sun: Closed
Administrative Offices 619.238.0100
MTS Information and Trip Planning 619.233.3004
Monday-Friday: 5:30AM-8:30PM
Saturday-Sunday: 7AM-7PM
Lost and Found 619.233.3004
MTS Access Paratransit 888.517.9627
TTY/TDD: 800.568.7097
Monday-Friday: 8AM-5PM
TTY/TDD (for persons with hearing impairments)
Southern San Diego County 619.234.5005
Northern San Diego County 1.888.722.4889
Security (MTS Security is available 24/7)
Phone 619.595.4960
Text 619.318.1338
24/7 Recorded Route/Schedule Information 619.685.4900
Fraud, Waste, and Abuse Line
For reporting frauds regarding MTS operations. To report online, visit our form here. 619.744.5920
Mailing Address & Administrative Offices
1255 Imperial Avenue
Suite 1000
San Diego, CA 92101

Ticket Vending Machine Refunds

If you are requesting a refund from a Ticket Vending Machine purchase, please mail this form and the original receipt to the address on the form. If you do not have a receipt, please call 619.595.5636. Refunds will be reviewed and approved/denied based on the Terms and Conditions.

Ticket Vending Machine Refund Form