| Customer Feedback Form | Submit Feedback | |
| Phone Numbers | ||
|---|---|---|
| Customer Service | 619.557.4555 Monday-Friday: 8AM-5PM |
|
| PRONTO Support Center | 619.595.5636 Monday-Friday: 7AM-7PM Sat: 10A-2P | Sun: Closed |
|
| Administrative Offices | 619.238.0100 | |
| MTS Information and Trip Planning | 619.233.3004 Monday-Friday: 5:30AM-8:30PM Saturday-Sunday: 7AM-7PM |
|
| Lost and Found | 619.233.3004 | |
| MTS Access Paratransit | 888.517.9627 800.921.9664 TTY/TDD: 800.568.7097 Monday-Friday: 8AM-5PM |
|
| TTY/TDD (for persons with hearing impairments) | ||
| Southern San Diego County | 619.234.5005 | |
| Northern San Diego County | 1.888.722.4889 | |
| Security (MTS Security is available 24/7) | ||
| Phone | 619.595.4960 | |
| Text | 619.318.1338 | |
| InfoExpress | ||
| 24/7 Recorded Route/Schedule Information | 619.685.4900 | |
| Fraud, Waste, and Abuse Line | ||
| For reporting frauds regarding MTS operations. To report online, visit our form here. | 619.744.5920 | |
| Mailing Address & Administrative Offices | ||
| 1255 Imperial Avenue Suite 1000 San Diego, CA 92101 |
||
Ticket Vending Machine Refunds
If you are requesting a refund from a Ticket Vending Machine purchase, please mail this form and the original receipt to the address on the form. If you do not have a receipt, please call 619.595.5636. Refunds will be reviewed and approved/denied based on the Terms and Conditions.